Back Up From Anywhere
Monument can be accessed remotely over any Wi-Fi network or using Cellular Data. Monument uses Universal Plug and Play (UPnP) to remotely access your device and most routers support this without any setup.
- If your router supports UPnP, the remote connection is configured automatically.
- If you're receiving an error when turning on 'Remote Access' in your Monument App Settings, follow the steps below.
If you have a firewall, proxy, or another device or software controlling your
network, try temporarily disabling them and then try attempting again.
If you have a modem/router from your internet service provider and a WiFi
router in your network (Double NAT configuration), you would need to put
your WiFi router into Bridge Mode.
Please check the further information at the end of this page.
Enable UPnP
1. Open your router's access point settings.
2. Enable UPnP.
- Enabling Remote Access with your Monument works best with modern routers that supports uPnP or NAT-PMP auto-configuration.
- Some access points come with UPnP disabled by default. Please check if this option is disabled and then switch it on.
- Usually, this option is located in Advanced Setup or LAN/WAN or Administration Menu.
3. Save your settings and restart your router.
4. Turn on 'Remote Access' in your Monument App Settings.
- If this doesn't work, proceed to "Port Forwarding".
Port Forwarding
*Please Note: The following steps may be different for each router. Please contact your router provider to complete this.
1. Reserve IP address.
- Check the IP address of Monument:
- This option is usually located under LAN, Status, LAN or Network Setup.
- Try to locate DHCP, DHCP Client List, or DHCP Table to find the list of devices connected to your access point.
- Monument is shown as “m217X12-42XXXXXX” in this list.
- *Note the IP address and the MAC address* - you will be using this unique information for this setup.
2. Set up DHCP reservation.
- Verify the MAC and IP address of your Monument device into the DHCP Reserve Table and save the settings.
4. Locate Port Forwarding or NAT in your settings.
- This menu is usually located under LAN/WAN, NAT, Administration, or Advanced Settings.
5. Enter the IP address of the Monument.
- Set the protocol to “TCP” and set "Port Range" and "Local Port" to 8201.
6. Save your settings and restart your router.
7. Turn on 'Remote Access' in your Monument App Settings.
Note:
- If you're still experiencing Remote Access issues, please make sure your modem and router are working in bridge mode. Please contact your Internet Service Provider or your Router Manufacturer if you need additional help.
- If you go through this set-up and later switch from WiFi to Ethernet or from Ethernet to Wifi, your remote access may not work. You may need to go through this setup again, and assign the static address and port forwarding to whichever IP address you may be using.
Common Problems
Double NAT
If you have a WiFi router plugged into a modem from your internet service provider, this configuration could interfere with the connection to Monument when trying to enable Remote Access. This issue can be fixed by doing either of the following:
- Setting the WiFi router into Bridge Mode and let your service provider's modem handle NAT
- Adding another port forwarding rule on the modem (the device closest to your Internet connection) that points the 8201 port to the router. Please keep in mind that this setup has to be done in addition to the port forwarding setup done on the router.
Carrier Grade NAT
If your ISP does not assign a public IP address to your modem, you will not be able to use remote access. This is known as Carrier Grade NAT. In this case you would need to check if your ISP has an option for you to use a public IP address (Public IP address does not have to be a static IP).
Comments
8 comments
is it safe to leave the UPnP enabled ?
Hi Emil, it is safe to leave it enabled. Many routers come with UPnP enabled by default (reference).
It doesn't work. My router says it's enabled UnPnP, but, my phone says it can't connect.
How do you determine the Monument MAC address? It's an Apple Airport network and with the latest updates to IOS 11 + they've shut off MAC address reporting (because of abuses, apparently).
I've examined the Monument (plugged into Ethernet) and the packaging that came with it. Usually there is a MAC address sticker on other gear, particularly NIC cards, but I don't find it here.
I've tried several OSX and IOS scanners that report MAC address in other systems, but all I get is "not reported" on the Airport network.
This works: https://www.wikihow.com/Find-a-MAC-Address-on-a-Network
If your router doesn't show the MAC address, ping the IP of your Monument then enter the following in Windows cmd.
arp -a your.monument.ip.here
(replace your.monument.ip.here with IP address)
Incidentally, UPnP shows a device on port 8201 with IP x.x.x.6 but Monument is IP x.x.x.7.
Something odd there which needs looking into.
@JamesPoulson
Hi, James! If you have both Ethernet and Wi-Fi setup with Monument, you could be seeing two different IP addresses.
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