Full 1-Year Warranty
If Monument fails due to a defect in material or workmanship within one year from the date of purchase, Monument Labs will at its option repair or replace it free of charge. Shipping costs are not covered.
Contact firstname.lastname@example.org for all return requests.
Note: Do not attempt to repair Monument. Doing so may void the warranty and cause damage to yourself or the device.
30 Day Satisfaction Guarantee
Customer satisfaction is our #1 priority. If you're unhappy with your purchase, simply return it to us within 30 days and we'll happily provide a refund under the following conditions:
- A refund request is made within 30 calendar days of the original order date
- Products are purchased from www.getmonument.com
- Customers are responsible for shipping costs of returning product(s) to Monument. If your product is found defective, we will cover the return costs after.
- Returned Product(s) must be in good physical condition - not physically broken, worn, altered or damaged.
- We recommend sending Monument back with tracking information in case your package goes missing.
- Once your package is received, it takes 3-5 business days to issue your refund.
- Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed.
- You will be issued an email when your return has been received and processed by Monument.
Contact Us First
We would love to answer your questions and help solve your issues! Please send us a message first.
Live Chat: www.getmonument.com