Full 1-Year Warranty
If Monument fails due to a defect in material or workmanship within one year from the date of purchase, Monument Labs will at its option repair or replace it free of charge. Shipping costs are not covered.
Note: There are no customer-serviceable parts inside this device. Do not
attempt to repair this unit yourself.
Doing so may void the warranty and can cause damage to the device or personal
injury to yourself.
30 Day Satisfaction Guarantee
Customer satisfaction is our #1 priority. If you're unhappy with your purchase, simply return it to us within 30 days and we'll happily provide a refund under the following conditions:
- You have 30 calendar days from the date of delivery to request a full refund.
- Product(s) returned to us must have been purchased from our website: getmonument.com
- To request a return, please contact firstname.lastname@example.org
- Customers are responsible for shipping costs of returning product(s) to Monument. If your product is found defective, we will cover the return costs after.
- Returned Product(s) must be in good physical condition - not physically broken, worn, altered or damaged.
- We recommend sending Monument back with tracking information.
- Once your package is received, it takes 3-5 business days to issue your refund.
- Depending on your financial institution, the processing of your refund can take up to 7 business days to post to your account. The refund will be issued in the original form of payment in which the order was placed.
- You will be issued an email when your return has been received and processed by Monument.
Contact Us First
We would love to answer your questions and help solve your issues! Please send us a message first.
Live Chat: www.getmonument.com