Manually Update Firmware

To manually update to the latest firmware version, you will need a flash drive, computer, and access to internet. This step may need to be completed during setup if you do not have an HDMI cable or TV/Monitor to connect to.

Suggested Article: Latest firmware and app versions

Steps on Computer

Connect a USB flash drive to your computer
Format the flash drive (FAT32, NTFS, or exFAT)

Download the firmware to your computer by clicking the link below

Monument Firmware

Note: If there is a file extension at the end of the file name, 
such as ".txt", please delete all extra characters.

Copy the downloaded file to the USB flash drive

Note: The file name must be exactly monumentfw without any file 
extensions.

Eject the USB flash drive from your computer

Steps on Monument

Unplug the power cable from Monument
Unplug any connected hard drives
Insert the USB flash drive into any USB port on Monument
Reconnect the power cable
Monument will start to update
Leave the flash drive connected for 5 minutes
If you have a monitor/TV connected, you can see the latest version in the lower left corner of the screen
The LED will be flashing blue if setup still needs to be completed
- Setup Guides
The LED will be white if setup was previously completed and you're just updating
Remove the USB flash drive

Comments

6 comments

James Hammer December 22, 2019 20:01

Trying to update using flash drive. Blue light bas been blinking for 20 minutes. About how long can/should this take

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Terje Løvstakken January 06, 2020 00:47

Why is my monument just id 2 people?How can i add more people?

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Fahad Alhity February 21, 2020 09:47

thanks

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LH June 23, 2020 00:26

I have tried numerous times -- with both SD card and USB drive -- to update the firmware on my Monument, but to no avail. The blue light continues to flash... I am currently on Monument version 2.5.9, but I am seeing that 2.5.10 is the current version. Help?

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Glenn Gallop August 19, 2020 23:21

I'm getting the same behavior. The blue light continues to flash after several hours.

Does anyone at Monument have a solution for us?

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Sue Schaefer January 20, 2021 22:16

Same thing happened to me. The blue light kept flashing for hours after attempting a firmware update. So I gave up and turned everything off, then back on again and the firmware had updated! It's working perfectly now.

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