Common Problems

If an SD card isn't recognized after it is inserted into the card reader in front of Monument, please check the following issues below.

Suggested Article: Uploading From SD Cards

SD Card Not Recognized

The SD card cannot be read because it might be broken, corrupted, or not fully inserted into the card reader.

Note: SD cards that inserted with no new content will not do anything

Solution:

• Try using another SD card adapter
• Fully insert the card into the card reader
• Connect the card to a computer to make sure it's working

Enable exFAT Support

This error only applies to Monuments that were received through Kickstarter or Indiegogo. Those Monuments did not have exFAT support and it needs to be purchased in order to use hard drives that have exFAT format.

Solution:

• Purchase exFAT support
• Or format the SD card to another format