Hard Drive Errors

Follow

Comments

5 comments

  • Avatar
    Fern Berard

    It would be helpful to users if you explained somewhere how to deal with drives like Western Digital's myBook series. I had one on which I had security enabled (requires a password to unlock). Monument would not recognize that drive until I figured out how to disable the security (which then makes the related partition invisible).

    0
    Comment actions Permalink
  • Avatar
    Chris

    Monument needs a way to address these types of errors from within either the desktop or mobile version of the app.  You can't make users disconnect an errant drive and then take it to a computer to deal with. They need to address problems from within YOUR app.  Its where the problem exists. Making me take my drive off your device may not be addressing the actual problem.  I may need to address a connectivity issue that is being masked as a hard drive problem.  This is an area of maturity that needs to be addressed.

    1
    Comment actions Permalink
  • Avatar
    Jaey

    All at sudden, I see the first error (no partition). The hard drive has been connected to Monument continuously ever since I've started using it. What could cause this issue and how can I fix this problem?

    0
    Comment actions Permalink
  • Avatar
    Thomas (Edited )

    Same today with my backup-drive - what the f+++ is going on?

    How can i fix this????

    ...and the drive has gone - nothing possible in windows.

    0
    Comment actions Permalink
  • Avatar
    Aserra69

    I am attempting to get Monument to "forget" the drive as suggested within the "Too Many Registered Drives" and the error message does not dismiss.  Each time I dismiss the error - "Connected drive cannot be used.  Two drives are currently registered on Monument", it pops back up approximately 2 seconds later.  I can barely navigate on the interface, and cannot get to the point to remove and forget the drive.  Help!

     

    As a side not, the "More Info" button does not bring you here, instead it lands on the Monument Support front page.

    0
    Comment actions Permalink

Please sign in to leave a comment.

Powered by Zendesk