Hard Drive Errors

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    Fern Berard

    It would be helpful to users if you explained somewhere how to deal with drives like Western Digital's myBook series. I had one on which I had security enabled (requires a password to unlock). Monument would not recognize that drive until I figured out how to disable the security (which then makes the related partition invisible).

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    Chris

    Monument needs a way to address these types of errors from within either the desktop or mobile version of the app.  You can't make users disconnect an errant drive and then take it to a computer to deal with. They need to address problems from within YOUR app.  Its where the problem exists. Making me take my drive off your device may not be addressing the actual problem.  I may need to address a connectivity issue that is being masked as a hard drive problem.  This is an area of maturity that needs to be addressed.

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    Jaey

    All at sudden, I see the first error (no partition). The hard drive has been connected to Monument continuously ever since I've started using it. What could cause this issue and how can I fix this problem?

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    Thomas (Edited )

    Same today with my backup-drive - what the f+++ is going on?

    How can i fix this????

    ...and the drive has gone - nothing possible in windows.

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    Aserra69

    I am attempting to get Monument to "forget" the drive as suggested within the "Too Many Registered Drives" and the error message does not dismiss.  Each time I dismiss the error - "Connected drive cannot be used.  Two drives are currently registered on Monument", it pops back up approximately 2 seconds later.  I can barely navigate on the interface, and cannot get to the point to remove and forget the drive.  Help!

     

    As a side not, the "More Info" button does not bring you here, instead it lands on the Monument Support front page.

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    tony.white.ire

    Regarding the error message "Connected drive cannot be used. Two drives are currently registered on Monument...", I agree with Chris's comments that this may be a connectivity (communications) issue within the Monument device as this message appears randomly when I am uploading photos in Windows 10  (i.e., both drives have already been set up and I have loaded hundreds of photos already). The only way I can get upload to work again, is to turn off the Monument and re-start and also exit the Windows 10  Monument application and reload (this works most of the time but sometimes takes several tries). 

    The solution you offer cannot be effected as when the fault message appears, you are locked out of access to settings in the Windows 10 application.

    Given you are introducing a new Monument model on the market, do you intend on supporting the original model (do you intend on investigating the issue noted above further to find a solution?)?

    PS Love your product but this issue is extremely annoying...

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    Chris

    @tony.white.ire, at this point, I would pack it in. I have. I bought the Monument 1 and 2 5TB USB drives (for a total of over $500).  I've removed Monument from my network and have thrown the unit away.  Its completely worthless and doesn't work. The organization put all of their effort into fixing hardware and other connectivity issues with the Monument 2.  Their first unit will never be fixed.

    I refuse to sign on for another unit.  The company completely FAILED to deliver on their promises with Monument 1.  Its totally unusable and to be honest, there's no guarantee that Monument 2 will work any better or have different issues that are just as serious.

    <Insert standard "Convince me I'm wrong" picture of a guy sitting behind a folding table, here>

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