Free Up Space On My Phone

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    Thomaz Gustafsson

    How does this affect the iCloud sync? Will the removal of images in the phone also remove the images from iCloud?

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    Hunter

    @ThomazGustafsson

    Monument moves the deleted content to your Recently Deleted album in the Photos app. From there, you can permanently delete that content and it will also be deleted from iCloud.

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    Toby (Edited )

    My android s8 gets an error screen when I select this option.

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    Hunter

    @Toby

    Thanks for the feedback! This is a known bug and it will be fixed in the next Android app update (version 3.1.0).

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    Michael Chase

    It would be great if you could select albums or photos in a date range NOT to delete from your phone. Right now, Monument does a complete deletion of all photos from your phone, as long as they’ve been backed up to Monument. Sad when you are trying to save favorites or a portfolio album but still want to off load a ton of photos

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    Mark & Tanya Fehr

    Yes, I would like to delete just my videos from my phone and not the pictures...

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    Chris Chan

    Hi, my iPhone 11 also gets an error screen when I try to free up space. Is this a known error?

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    Eric

    Hi Chris,

    There was an issue with 2.17.0 which affected some clients. Please make sure you're running the latest version - 2.17.1

    This should work without any issues.

    Please let me know if you have any other questions. I'd be happy to help.

     

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    Amy Brown

    I just installed last night & I am having this same issue this morning. Error when I try to free  up space on iPhone. I'm using the most current version? Any advice?

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    Eric (Edited )

    Hi Amy,

    Thanks for reaching out. I'm happy to help.

    Currently, there's no any known issue related to "Free Up Space". Can you please let us know the error you're seeing during this operation? Also, if you can share your diagnostics after you see the error, we can check this issue further. You can do this by selecting "Settings">"Send Diagnostics Information"

    Finally, could you please make sure all permissions are given to the Monument app?

     

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