Troubleshooting

Connection Issues

• Xfinity IP reputation attack messages
• Changing Router or Network Password
• Connection Status - Disconnected

Hard Drives and SD Cards

• Backup Drive Not Syncing
• Free Space - Primary vs Backup Drives
• Hard Drive Errors
• Hard Drive Health Check
• Inactive Drive
• SD Card Errors

People (Facial Recognition)

• Incorrect Person Tagged
• People Not Recognized

Uploading

• Duplicate Photos
• LED Blinking White
• Photos Not Uploading
• Upload Errors

Setup

• Bluetooth - Cannot Find Monument
• Email Verification - Error CAPI.1.1
• Error SE03 - Blocked Network

Update Firmware

• Monument Is Updating - In-App Message
• Update Firmware - SD Card
• Update Firmware - USB Flash Drive

LED Indicator

• LED Indicator Guide