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  1. Monument Customer Support
  2. Troubleshooting

Troubleshooting

Connection Issues

  • Xfinity IP reputation attack messages
  • Changing Router or Network Password
  • Connection Status - Disconnected

Hard Drives and SD Cards

  • Backup Drive Not Syncing
  • Free Space - Primary vs Backup Drives
  • Hard Drive Errors
  • Hard Drive Health Check
  • Inactive Drive
  • SD Card Errors

People (Facial Recognition)

  • Incorrect Person Tagged
  • People Not Recognized

Uploading

  • Duplicate Photos
  • LED Blinking White
  • Photos Not Uploading
  • Upload Errors

Setup

  • Bluetooth - Cannot Find Monument
  • Email Verification - Error CAPI.1.1
  • Error SE03 - Blocked Network

Update Firmware

  • Monument Is Updating - In-App Message
  • Update Firmware - SD Card
  • Update Firmware - USB Flash Drive

LED Indicator

  • LED Indicator Guide

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