Troubleshooting

Connection Issues

• Why can't I back up to Monument?
• Multiple Drives Connected
• Cannot Connect To Monument
• Bluetooth Won't Connect - Android devices
• Changing Routers
• Wi-Fi Network - 2.4GHz vs 5.0GHz

See all 7 articles

People (Facial Recognition)

• Why don't I see any people?
• Why isn’t facial recognition working?

Hard Drives

• Why am I receiving a hard drive error?
• What do I do if my hard drive is 'Inactive'?
• Why isn't my SD card recognized?

Uploading

• Why do I see duplicate photos?
• Why can't I see my uploaded photos?

Setup

• Bluetooth - Cannot Find Monument
• Why isn't email verification working?

Updating Monument Firmware

• Update Firmware - USB Flash Drive
• Update Firmware - SD Card

iPad

• Can't Find App On iPad

LED Indicator

• LED Indicator Guide