Troubleshooting

Connection Issues

• Connection Status - Disconnected
• Changing Routers
• Security Protocol - WEP - WPA - WPA2

Hard Drives

• Hard Drive Error Messages
• Why am I receiving a hard drive error?
• Inactive Drive
• Why isn't my SD card recognized?
• Multiple Drives Connected

People (Facial Recognition)

• Incorrectly Tagged People
• No People Recognized

Uploading

• Photos Not Uploading
• SD Card Error Messages
• Photos Not Uploading
• Why do I see duplicate photos?
• Why can't I see my uploaded photos?
• Why can't I back up to Monument?

Setup

• Error SE03 - Blocked Network
• Setup Wi-Fi Network - 2.4GHz vs 5.0GHz
• Bluetooth - Cannot Find Monument
• Email verification is not working
• Bluetooth Won't Connect - Android devices

Updating Monument Firmware

• Update Firmware - USB Flash Drive
• Update Firmware - SD Card

iPad

• Can't Find App On iPad

LED Indicator

• LED Indicator Guide