Cannot tell if photos are uploading

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8 comments

  • Official comment
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    Support Team

    Hi Gary,

    This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the upload process.
    Please let us know if you need further help.

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  • Avatar
    Hunter

    @MichaelandNinaLee

    Thanks so much for this feedback! This is not normal - I have reached out to you so that we can diagnose this issue :)

     

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    Martin Boey

    Hi HP, I am having the same problem as Michael. And also after some mannange to upload but I do not see the number of photos change Nor even the photos I uploaded. What is happening?

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    Hemal Gala

    same issue please guide.

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  • Avatar
    Hunter

    @HemalGala

    Thanks your submitting a ticket and for your diagnostics! We will be taking a look at them and getting back to you.

     

    @MartinBoey

    Hi Martin! Could you please email us at support@getmonument.com and in your app Settings please click on "Share Diagnostic Information".

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    Kees Kruisheer

    Same problem here. And it actually stopped copying to the drive, though the thumbnails flashed by. Could not locate new uploads after about July 1 on any device.

    Also have a lot of connect/disconnect issues of the drive.

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    Gary Hermansson

    The issue described above re thumbnails moving but number not changing (1`/8,585 (0%) - and the bulk of the screen is blank) - is what is happening for me as I have started to download from my iPhone with my new Monument.  I see it has been an issue for others as well, but I have not come across an explanation or solution.  Can you please let me know what needs to be done to rectify things?

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  • Avatar
    Eric

    Hi Gary,

    This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the upload process.
    Please let us know if you need further help.

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