Cannot tell if photos are uploading
I am using Monument on 3 different iphones. When I open the Monument app, it starts to upload and appears to be doing so, as the tiny thumbnails are moving, but the numbers do not move (it might get stuck on 1/180 photos to be uploaded--the number doesn't change, but the thumbnails continue to move). This happens on all 3 of my phones. It used to work fine (meaning the thumbnails would move and the numbers would move, showing how many pictures are being uploaded).
Please advise what to do.
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Official comment
Hi Gary,
This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the upload process.
Please let us know if you need further help.Comment actions -
@HemalGala
Thanks your submitting a ticket and for your diagnostics! We will be taking a look at them and getting back to you.
@MartinBoey
Hi Martin! Could you please email us at support@getmonument.com and in your app Settings please click on "Share Diagnostic Information".
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The issue described above re thumbnails moving but number not changing (1`/8,585 (0%) - and the bulk of the screen is blank) - is what is happening for me as I have started to download from my iPhone with my new Monument. I see it has been an issue for others as well, but I have not come across an explanation or solution. Can you please let me know what needs to be done to rectify things?
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