Cannot tell if photos are uploading

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MichaelandNina Lee

January 01, 2018 13:32

I am using Monument on 3 different iphones. When I open the Monument app, it starts to upload and appears to be doing so, as the tiny thumbnails are moving, but the numbers do not move (it might get stuck on 1/180 photos to be uploaded--the number doesn't change, but the thumbnails continue to move). This happens on all 3 of my phones. It used to work fine (meaning the thumbnails would move and the numbers would move, showing how many pictures are being uploaded).

Please advise what to do.

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• Official comment

  

  Support Team December 16, 2019 17:47

  Hi Gary,

  This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the upload process.
  Please let us know if you need further help.

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  Hunter January 02, 2018 18:30

  @MichaelandNinaLee

  Thanks so much for this feedback! This is not normal - I have reached out to you so that we can diagnose this issue :)

   

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  Martin Boey January 14, 2018 14:30

  Hi HP, I am having the same problem as Michael. And also after some mannange to upload but I do not see the number of photos change Nor even the photos I uploaded. What is happening?

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  Hemal Gala February 20, 2018 05:46

  same issue please guide.

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  Hunter February 20, 2018 16:47

  @HemalGala

  Thanks your submitting a ticket and for your diagnostics! We will be taking a look at them and getting back to you.

   

  @MartinBoey

  Hi Martin! Could you please email us at support@getmonument.com and in your app Settings please click on "Share Diagnostic Information".

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  Kees Kruisheer August 11, 2018 16:43

  Same problem here. And it actually stopped copying to the drive, though the thumbnails flashed by. Could not locate new uploads after about July 1 on any device.

  Also have a lot of connect/disconnect issues of the drive.

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  Gary Hermansson December 16, 2019 03:37

  The issue described above re thumbnails moving but number not changing (1`/8,585 (0%) - and the bulk of the screen is blank) - is what is happening for me as I have started to download from my iPhone with my new Monument.  I see it has been an issue for others as well, but I have not come across an explanation or solution.  Can you please let me know what needs to be done to rectify things?

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  Eric December 17, 2019 22:14

  Hi Gary,

  This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the upload process.
  Please let us know if you need further help.

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