Slow Desktop Upload

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Tim Jebara

May 28, 2018 11:53

The app seems very slow, at times I feel like it is frozen.  I restart it, and let it continue. It shouldn't take that long. Also if you are on the same network, at home, shouldn't it send it over the network and not over the internet and then back to us?

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  Hunter May 31, 2018 20:09

  @TimJebara

  We have created a support ticket and are reaching out to you :)

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  Mwiener1955 July 02, 2018 16:29

  I have the same problem. This device is not what i expected. It has taken over 48 hours of continuous connection to upload 17,000 photos. It runs for a bit and then freezes. I have to stop and restart to get it to continue. I had high hopes for this device but .....

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  Tim Jebara July 02, 2018 16:49

  I did 27k pictures it took a month of stopping and starting. Worse is the fact that I can never properly connect to it with my phone. It's hit or miss. I think it's because the CPU and RAM are under powered and it can't handle the load.

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  Chris Patton October 08, 2018 18:25

  Same issue here. Device is not what I expected at all. Blue lite had been blinking for 3 weeks. Takes wayyyy too long to load library on all devices! 

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  Hunter October 12, 2018 16:10

  @ChrisPatton

  Hi Chris! A blinking blue light means that the app either hasn't been setup or that it's waiting for you to respond to a message in-app.

  Here's a link to our LED Guide: https://help.getmonument.com/hc/en-us/articles/115001516254-LED-Indicator-Guide

  If you're having issues uploading from the desktop app, please send us a message to support@getmonument.com. We'll be happy to help! :) 

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