Dear Monument team,
I know I am quite pushy and asking for a lot of stuff. But that is just because I like to keep my beloved Monument and I want you to succeed.
I really appreciate what you do. You achieved a lot and I really enjoy the overall user experience on my Monument. Keep up the good work!
A few tips for the future:
- Please keep the forums alive. When you come to the website it looks like the project is dead.
- Communicate that you don't do quick support on the forums, but have a very active team working on chat and e-mail. I had to find out the hard way when waiting a lot of time for answers in the forums.
- Be transparent about what you are working on. You don't have to promise certain delivery dates but please still try to communicate delays.
- Show what you have. Monument has so many cool features. Talk about them. Present them better on your website and on social media. And please share cross channel. I just wanted to complain that you don't have any video about how to use Monument and I realized that in fact there is now (https://www.youtube.com/watch?v=PbaP7qfZ7Lo). It was just not advertised. Not on Twitter, not on this forums…
Anyway, many thanks for all that you do!
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