photos not appearing

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3 comments

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    Eric

    Hi Kevin,

    For some devices, an issue on firmware 2.1.1 was preventing displaying photos. We've rolled out a new firmware version 2.1.2 to fix this problem.

    As always, updates are installed automatically - just set "Settings>Auto-Update Firmware" ON on your app.

    Please let us know whether you are still facing the issue or have any other questions.

    Cheers,

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    Natalie Ferber

    Just purchased and installed my monument - same issue - can't see the photos that uploaded. I can't find the auto-updated firmware on my app. Please advise! I may just be looking over it .

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    Katrin Wilson

    I have the same problem. Photos taken after June 10th are not showing in the app. They seem to be downloading but I can’t view them. Connection status is connected but when I want to share diagnostics it says it was sent but I am not receiving a confirmation email.

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