Monument very slow to display images after last update
Has anyone else found that their iOS app is very slow to display images on initial start up since the last update? From clicking on the Monument tile, to displaying any photos (under any tag - photos/albums/browse) it now takes around (and often more than) a minute. This occurs both on 4G and WiFi. Once the tiles have appeared, the app functions as before - its just the initial start up which is taking excessive amounts of time.
Library size: 72,547 photos, 7,322 videos (large libraries have never been a problem previously)
Phone: iPhone 7+ running IOS 13
App Version: 2.16.3
Monument Version: 2.3.0
Diagnostic Information has been sent.
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Official comment
Hi All,
We have made several improvements over the last couple of updates and resolved the following important issues:
- too many photos on Monument or on the iOS device was causing sluggishness or sometimes app crashes
- intermittent connection issues when using remote access
There's one more fix coming up with 2.17.3 where the Browse screen gets a complete overhaul. We're seeing 10x improvements in speed in our internal tests and we're hard at work to get this out to you.
Gary Denyer if you are having this connection issues on the local network, this is not normal. We're reaching out to you to investigate this issue.
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It's been two months - no reply here from Monument and the problems just keep getting worse!
When successfully connected to Monument over 4G/WiFi:
* On loading - Photos take over a minute to start showing, and even then they're just dotted around with the remainder being grey boxes.
* Trying to use the browse tab is impossible as nothing loads - full stop, just a white screen
That's when Monument actually connects. However, the connection to Monument itself is now incredibly patchy - my app keeps connecting for a few seconds and then dropping. Restart the app and you get a few seconds before dropping again. The App / Hardware always functioned perfectly up until 2.3.0 / 2.16.3 - its now horrendous to use! I've now had to change my workflow to first backup all my photoshoots to a NAS before putting the files anywhere the Monument as I've lost trust in it and am getting close to disconnecting and shelving it.
Library size: 77,147 photos and 7,403 videos
Phone: iPhone 7+ running IOS 13.2.3
App version: 2.17.1
Monument version: 2.4.0, connected over by Ethernet + WiFi
Diagnostics information sent.
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Thanks for the update (on here, and to Monument!). The latest 2.5.1 update hit my Monument about 12 hours after my post above and I have to say it's a huge improvement. The connection dropping issue was occurring over my network and with 4G, but it seems to be stable on both since the update.
Browsing still doesn't work (I tested this morning, it took 12 minutes before anything showed up under 'People' - that's with no new photos being uploaded since I last managed to open it) - however, if a fix is coming shortly then that's not a problem.
There was also a problem with the desktop application not uploading a number of photos when I tried to do so (it would do a few and then just hang). I haven't tested this again since 2.5.1 though so will give it another go this evening.
Should the dropped connection issue reappear over my home network - I'll raise a ticket and provide detailed information about how the network is setup / configured in case it helps.
Thanks
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