iOS App crashing after last app update

Steve Sugrim

October 02, 2019 23:31

Hi there -

Had everything running great, up until the last iOS app update.

Now app just crashes all the time, on all screens. Doesn't load the Photos on the first screen.

It is communicating, since it will upload photos. Shows connected to the Monument. App even shows processing.

Any way to go back a version?

App Version 2.16.3

Monument Version 2.30

429844 photos / 9534 videos

iphone 11XS

Diagnostic Sent

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Comments

4 comments

Tim Barrable October 19, 2019 22:18

I have similar issue. Since latest iOS update my Monument app will no longer connect to the Monument despite being on the same wi-fi network. All Firmware is current. Trying to reinstall the Monument app results in a 'Firmware may not be current' message and inability to set up app to conect to the Monument.

App Version 2.16.4

Monument Version 2.4.0

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Antonio Godoy November 14, 2019 21:36

Same problem here, I just got the Monument with the new software, and the app Kees crashing every time I’m even looking at the photos

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Eric November 14, 2019 21:42

Hi all,

Numerous bugs were discovered with iOS 13's initial release and we released a few updates to address this issue. Today, we released an update that will solve the crashing.

Please make sure:

- Your app version is 2.16.6 or above,

- Your Monument version is 2.4.0 or above.

Please let me know if you still see the crashes with the new release. I'd be happy to help.

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Carlo November 20, 2019 21:11

Same thing with me. I have the latest app version 2.16.6 and monument version is 2.4.0.
Just viewing photos the iOS app crashes and even during scanning photo library
it crashes when it reaches 86%.

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