How to replace my old monument with a new one

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Leonardo

October 12, 2019 14:49

Hi,

I have a received a new  monument, due to problems to the old one.

What is the right procedure to connect the drives to the new monument? The drives are full of photos and I don't want to risk to lose all the data.

 

Thanks

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  Hunter October 14, 2019 19:56

  Hi Leonardo,

  Monument will need to re-import and organize your content. Please reference the article below on how to import your content again:

  • https://help.getmonument.com/hc/en-us/articles/360033947073-Restoring-A-Previous-Backup 

  If you have any questions, please reach out to us at support@getmonument.com.

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  Hunter October 14, 2019 19:57

  We are also working on a new method that will allow you to connect your current hard drives to a new Monument without losing any in-app data such as albums, people, tags, etc. It is currently under development but will be ready in 2020.

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  Basti S. December 12, 2019 22:35

  This is a very important requirement!
  Thanks for implementing this.

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  Eric December 12, 2019 23:04

  Hi Bastian,

  Thanks for sharing this. We'll share more updates as we progress.

  Please let us know if you have any other questions.

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