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Eric

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Latest activity by Eric
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    Eric created a post,

    01/10/2020 - iOS 2.17.4

    Hello everyone, iOS 2.17.4 includes general stability improvements to enhance the user experience and various bug fixes. As always, please let us know if you have any questions or concerns by sen...

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    Eric created a post,

    01/10/2019 - Android 3.8.5

    Hello everyone, Android 3.8.5 includes general stability improvements to enhance the user experience and various bug fixes. As always, please let us know if you have any questions or concerns by se...

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    Eric created a post,

    01/10/2020 - Desktop 0.23.4

    Hello everyone,   This release sees improvements on Syncing, performance updates and various bug fixes.  

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    Eric created a post,

    01/10/2020 - Firmware 2.5.6

    Hello everyone, Firmware 2.5.6 comes with various bug fixes and stability improvements for better usability. Your satisfaction is our top priority, and we're working to release updates in order to ...

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    Eric commented,

    Hi Marianne, Please make sure you're using a 2G WiFi during the setup process. If your router does not support 2G WiFi, you can connect your Monument to router using an Ethernet cable.   Please fee...

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    Eric commented,

    Hi Ivar, As shown on our guide, you will need to select a photo to view on your TV. If you select the slideshow option, it will play the photos from the active view on your app.  To enable Chromeca...

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    Eric commented,

    Hi Gary, This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the uploa...

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    Eric created an article,

    Why am I seeing "Video is not optimized for playback" message?

    Optimizing Videos Once a video is uploaded, Monument starts processing it and creates an optimized version for smooth playback. This process varies depending on the number of active uploads, resolu...

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    Eric commented,

    Hi Steve,  Sounds like this is an issue with the desktop app. We're releasing a new update today, 0.23.2 - this should fix the problem.  We're also following up your ticket shortly. Please let us k...

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    Eric commented,

    Hi Bastian, Thanks for sharing this. We'll share more updates as we progress. Please let us know if you have any other questions.