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Eric

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Latest activity by Eric
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    Eric commented,

    Yes, it creates an optimized version of the video uploaded for an uninterrupted viewing experience. 

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    Eric commented,

    Hi Rajesh,  As you mentioned, Monument app loads the lower resolution for the preview - if you stay on the photo for a few seconds, you will see an indicator on the lower right of the screen as the...

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    Eric commented,

    Hi Marcelo,  Assuming that the first step did not work, I'd like to clarify, after the SD card card update, did you see the steady green light?  If you see the green light but after the restart, if...

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    Eric commented,

    Hi Marcelo,  Looking at the details of your open ticket, I can see that your Monument can not boot and seeing the front LED yellow.  I'm in touch with the development team and will update you once ...

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    Eric commented,

    Hi Marcelo,  Thank you for reaching out. I'm happy to help and get your unit working as expected.  I'd like to clarify the steps needed to follow when yellow LED is lit. Yellow LED is basically is ...

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    Eric commented,

    Hi RK, Before applying this change, could you please run a health check on the primary drive to fix possible file system errors using your computer? Also, if the drive is formatted NTFS, make sure ...

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    Eric commented,

    Hi Glenn, If you can see the primary drive "Active" under "Settings">"Hard Drives", you can follow the steps here to convert the backup drive as your primary drive: https://help.getmonument.com/hc/...

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    Eric commented,

    Hi Glenn,  Could you please make sure if one of the drives is connected to the USB Hub and the other one directly to Monument? If this is correct, can you please try running a health check on the d...

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    Eric commented,

    Hi Dan,  Just to clarify - Monument 1 eliminates duplicates if an exact photo is already backed up even the filenames are different. It compares the image part of the file and if it's already on Mo...

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    Eric commented,

    Hi,  The filesize is limited by the filesystem you're using. For example it's 2GB for FAT system, and there's no filesize limit for others.  Please let me know if you have any other questions.