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Eric

  • Total activity 162
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Activity overview

Latest activity by Eric
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    Eric commented,

    Hi Joel, Once the content is uploaded, Monument starts analyzing and optimizing the video for the best view on your devices. The total time depends on the video, length, resolution and other proces...

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    Eric commented,

    Hi Darren, If your Monument is connected to your network using WiFi, the only thing you need to do is to reconfigure the WiFi settings by selecting "Settings">"Change WiFi Configuration" using the ...

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    Eric commented,

    Official comment

    Hi Stephen, If you connect the drive you use with Monument to your computer, you can see all of your photos. On your drive, photos are stored using the following structure: monument>[USER]>[CAMERA ...

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    Eric commented,

    Official comment

    Hi Basti, If you plug in a second drive to Monument, it will mirror your primary drive to the second drive automatically (RAID-1), so you will have two copies for increased redundancy. Backups are ...

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    Eric commented,

    Official comment

    Hi, We'd like to give you an update on this. As soon as you upload a video, Monument starts optimizing it for a flawless viewing experience. You can playback videos using the Monument apps on your ...

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    Eric commented,

    Official comment

    Hi Spiros, The Monument app needs to be left in background in order to continue backing up. Also, if you turn Bluetooth ON on your phone, this will improve the upload speed: each time your phone ge...

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    Eric commented,

    Official comment

    Hi Nanette, You can use our desktop app to transfer photos from your Time Capsule to Monument. You can find the download links for the Monument apps here: https://getmonument.com/apps   Please let ...

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    Eric commented,

    Official comment

    Hi everyone, We've discovered a bug causing this process to fail in some cases. We fixed this issue and releasing a new firmware update today. Just keep your Monument on and make sure you have acti...

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    Eric commented,

    Hi KJ, Just to clarify, currently, you can select only one folder to import and all subfolders will be added. Also, if a user used import folder option, other users will not see the "Import folder"...

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    Eric commented,

    Hi Amy, Thanks for reaching out. I'm happy to help. Currently, there's no any known issue related to "Free Up Space". Can you please let us know the error you're seeing during this operation? Also,...