Avatar

Eric

  • Total activity 214
  • Last activity
  • Member since
  • Following 0 users
  • Followed by 0 users
  • Votes 5
  • Subscriptions 92

Activity overview

Latest activity by Eric
  • Avatar

    Eric commented,

    Official comment

    Hi Adrian,  We apologize for the delay. Your satisfaction and making sure that Monument works as expected is our #1 priority. Currently, we're experiencing an unusual high traffic to our website an...

  • Avatar

    Eric commented,

    Hi Shiang, Can you please try connecting your Monument to the router using an Ethernet cable? Then, unplug the power cable and after waiting for ~5-10 seconds, please plug it back again. (Do not pl...

  • Avatar

    Eric commented,

    Hi Shiang,   Do you remember from which firmware version you updated your Monument? Can you please try updating your firmware using a spare SD Card? Please let us know if you need any assistance. W...

  • Avatar

    Eric commented,

    Hi Kris, Thank you for sharing this request. We'd like to have a better understanding about your workflow and your needs. Just wanted to check if you'd continue to shoot RAW+JPEG as Monument create...

  • Avatar

    Eric commented,

    Hi Dean, Thank you for sharing this. We're working on a new feature "Advanced Duplicate Detection" which can detect this type of files. We will share more details about these updates and their avai...

  • Avatar

    Eric commented,

    Hi Kris, When you first open a photo, it loads the preview version - if you wait a few seconds on the photo, it will load the higher resolution of that content and the next one in background. On iO...

  • Avatar

    Eric commented,

    Hi Niraj, You can access all of your photos and videos using the Monument apps across your devices. Apart from this, you can connect the drive to your computer and you will find all of your content...

  • Avatar

    Eric created a post,

    06/25/2020 - iOS 2.17.16

    Hello everyone, We're pushing version 2.17.16 to App Store that includes various bug fixes and UI improvements:   - Fixed an issue causing the app crash when displaying photos in "Grid View".   - F...

  • Avatar

    Eric created a post,

    06/25/2020 - Desktop 0.27.1

    Hello everyone, We're releasing a major update for the Desktop app. Version 0.27.1 comes with a lot of changes and noticeable performance improvements.   - Add, remove, and edit tags, people, and l...

  • Avatar

    Eric created a post,

    06/25/2020 - Firmware 2.5.11

    Hello everyone, A new firmware version 2.5.11 is released to address some bugs and performance updates.   - Fixed an issue prevents duplicate detection on some videos   - Performance updates when p...