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Eric

  • Total activity 222
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Activity overview

Latest activity by Eric
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    Eric commented,

    Hi Andrew,  Thanks for the update.  This issue happens when processing some very large RAW photos -though, there's no certain limit in terms of size and resolution on Monument. These photos in fact...

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    Eric commented,

    Hi Nancy,  After backing up a photo to Monument, it will stay on Monument even the photo from the origin is deleted. So, yes, it will stay on Monument after it's deleted from your iPad or iPhone.  ...

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    Eric commented,

    Hi Peter, It sounds like "sharing all photos" is enabled for other users. Can you please review your permissions by selecting Settings>Users>[select the other user] - You can enable or disable this...

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    Eric commented,

    Hi - I could locate them - due to an error on my end, they were marked incorrectly. Following them up shortly. Thanks for your patience.

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    Eric commented,

    Hi, Thanks for reaching out. Currently, we're experiencing an unusual high traffic to our website and our response has also affected - but 10 days does not sound normal. Our live chat feature was d...

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    Eric commented,

    Official comment

    Hi Adrian,  We apologize for the delay. Your satisfaction and making sure that Monument works as expected is our #1 priority. Currently, we're experiencing an unusual high traffic to our website an...

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    Eric commented,

    Hi Shiang, Can you please try connecting your Monument to the router using an Ethernet cable? Then, unplug the power cable and after waiting for ~5-10 seconds, please plug it back again. (Do not pl...

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    Eric commented,

    Hi Shiang,   Do you remember from which firmware version you updated your Monument? Can you please try updating your firmware using a spare SD Card? Please let us know if you need any assistance. W...

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    Eric commented,

    Hi Kris, Thank you for sharing this request. We'd like to have a better understanding about your workflow and your needs. Just wanted to check if you'd continue to shoot RAW+JPEG as Monument create...

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    Eric commented,

    Hi Dean, Thank you for sharing this. We're working on a new feature "Advanced Duplicate Detection" which can detect this type of files. We will share more details about these updates and their avai...