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Support Team

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  • Total activity 24
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Activity overview

Latest activity by Support Team
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    Support Team commented,

    Official comment
    1. Community
    2. General Discussion
    3. Rescan does not seem to remove files that are deleted from the hard drive.

    Hi Phil, That is correct. Monument does not modify anything in the external folder. This might not be the right behavior for all users, but our decision was not to "touch" anything outside of the M...

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    • Support Team
    • Created
    • 0 votes
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    Support Team commented,

    Official comment
    1. Community
    2. General Discussion
    3. Must restart device to see new uploaded photos

    Hi Terje,That doesn't sound normal. The team is reaching out to you to understand and solve the issue.

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    Support Team commented,

    1. Downloads
    2. Device Firmware
    3. Latest Firmware

    Hi, There is no "auto-update firmware" option in the settings. New firmware will be automatically downloaded. If there are any issues with the automatic update, then the manual firmware update can ...

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    • Support Team
    • Edited
    • 1 vote
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    Support Team commented,

    Official comment
    1. Community
    2. iOS App
    3. Cannot tell if photos are uploading

    Hi Gary, This is actually a very old thread and since then we have quite a few improvements on the upload progress. If you tap on the upload indicator you can see a detailed progress of the upload ...

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    Support Team commented,

    Official comment
    1. Community
    2. Firmware & App Updates
    3. 12/04/2019 - Firmware 2.5.1

    Hi Basti, We support more cities and we also support neighborhoods for some cities. Hope you find it useful!

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    Support Team commented,

    Official comment
    1. Community
    2. iOS App
    3. Monument very slow to display images after last update

    Hi All, We have made several improvements over the last couple of updates and resolved the following important issues: too many photos on Monument or on the iOS device was causing sluggishness or ...

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    • Support Team
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    Support Team commented,

    1. Community
    2. Desktop App
    3. File date in the file name

    Hi Bjørn, We currently do have functionality to get the date info from a filename using several different formats. Could you please provide an example filename so we can investigate what is going o...

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    Support Team commented,

    Official comment
    1. Community
    2. Desktop App
    3. Empty faces

    Hi James, Thank you for your feedback. We currently do not have an option to add a face if it hasn't been detected automatically. However we are constantly working on improving our algorithm and ex...

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