Monument Knowledge Base

Troubleshooting

  • Update firmware
  • How do I change the WiFi connection?
  • Factory reset
  • Cannot connect to Monument
  • Hard drive errors
  • Hard drive health check
  • SD Card Errors
  • Bluetooth - Cannot find Monument
  • Migration to Monument 2 could not be completed
  • Format internal SSD
  • Internal SSD Drive can not be initialized
  • Photos are not automatically uploading
  • Upload errors
  • Why am I seeing "Video is not optimized for playback" message?
  • Firmware is updating message
  • Error installing the desktop app on a Mac computer
  • LED blinking white
  • How Monument handles duplicate photos?

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  • Getting started
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  • Storage and backup
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  • Popular questions
  • Troubleshooting
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